Refund policy
Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
10-Day Return Window
You have 10 days from the date you receive your item to request a return. To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be in its original packaging with all tags, parts, and accessories intact.
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Proof of purchase (such as your order number or receipt) is required.
Items Not Eligible for Return
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Items damaged due to misuse, altered items, or normal wear and tear.
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Items marked as Final Sale or Clearance.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us within 24–48 hours of delivery with photos or a video showing the issue so we can evaluate it and make it right immediately.
How to Start a Return
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Contact our customer support team at [Zolvixlyteam/gadgetvibesuae@gmail.com] with your order number and reason for return.
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Once your return is approved, we will provide you with instructions and the return shipping address.
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Packages sent back to us without prior return authorization will not be accepted.
Return Shipping Costs
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Customers are responsible for paying their own return shipping costs, unless the item was received damaged, defective, or incorrect.
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Shipping fees are non-refundable.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Please note that processing times may vary depending on your bank or payment provider.
Contact Us
For any questions regarding returns and refunds, please reach out to us at:
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Email: Gadgetvibesuae@gmail.com
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WhatsApp/Phone: +92 3254178477